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Professional Services Engineer

USA - East Cost · Full-time · Senior

About The Position

PlainID is seeking a dedicated Professional Services Engineer to join our team. In this highly technical role, you will collaborate closely with our customers to understand their needs, develop effective solutions, and help them achieve their goals using PlainID products. This position offers an exciting opportunity to work in a fast-paced, high-performance environment. At PlainID, we prioritize our people above all else. We believe in the power of teamwork and trust our employees to strive for excellence, learn continuously, and reach their full potential.


Responsibilities

  • Execute and deliver technical tasks both onsite and remotely with customers.
  • Develop high-quality technological solutions and architectures tailored to customer needs.
  • Manage and maintain integrations, deployments, upgrades, and performance enhancements in customer environments.
  • Provide technical support to both support and development teams.
  • Acquire and apply knowledge of new technologies and third-party applications to enhance customer solutions.
  • Write design, sizing, and operational documentation.

Requirements

  • Minimum of 5 years of experience as a Professional Services Engineer
  • Customer-oriented mindset with a focus on delivering exceptional service
  • Proficiency in various Linux distros
  • Proficiency in databases and ability to manage and troubleshoot them, including strong SQL skills
  • Proficiency in handling complex technical environments and troubleshooting
  • Proven experience with Kubernetes. Familiarity with Service Mesh technologies
  • Experience in cloud services (AWS, GCP, Azure)
  • Experience in Bash scripting
  • Experience in the Information Security field (advantageous)
  • Familiarity with APIs, REST APIs, and tools like Postman
  • Familiarity with IDP is - an advantage
  • Familiarity with various API Gateways
  • Familiarity with identity and access management - an advantage
  • Ability to write clear and comprehensive technical documents


Annual salary range $120,000-$150,000

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