Technical Support Engineer
About The Position
We are looking for a passionate Technical Support Engineer to join our rapidly growing Global Services team. If you're an expert at problem-solving and thrive on providing an exceptional customer experience, this role is for you. In this role, you’ll be a key player in supporting our cutting-edge solutions across a modern tech stack, including Kubernetes, Docker, and major cloud platforms (AWS, GCP, Azure).
What You'll Do:
- Own the customer journey: Take ownership of reported issues from start to finish, prioritizing them and ensuring swift, high-quality resolution.
- Become a technical expert: Diagnose, troubleshoot, and reproduce complex technical issues in our cloud-native environment, providing high-quality solutions.
- Collaborate across the organization: Work closely with our R&D, Product, and QA teams to escalate and resolve complex cases, acting as a crucial bridge between customers and our internal teams.
- Drive knowledge and improvement: Create detailed documentation, knowledge-base articles, and best practices. Your insights will directly influence product enhancements and help us proactively address future challenges.
- Provide hands-on support: Assist customers with installations and upgrades, ensuring a smooth and successful experience
Requirements
What Makes You a Great Fit:
- 5+ years of technical support experience with enterprise software and cloud services.
- Expertise in troubleshooting: Proven experience in complex environments, with a strong focus on Networking, Linux, SQL databases, and REST APIs.
- Cloud-native proficiency: Hands-on experience with containerization (Kubernetes, Docker) and major cloud platforms (AWS, GCP, Azure).
- Excellent communication: Fluent in English (both written and verbal) with the ability to clearly articulate complex technical concepts.
- Availability: Willingness to participate in a regular on-call rotation, including occasional weekend or holiday support.
Nice to Have:
- Prior experience in a startup or fast-paced tech environment.
- Hands-on scripting experience (e.g., Python, Bash).
- Familiarity with the Identity and Access Management (IAM) domain.
Annual salary range: 90,000-130,000 USD
Who We Are
Agentic AI changes everything. Authorization makes it secure.
Authorization is where trust is broken, or created.
AI agents without enforced boundaries leak sensitive data in seconds.
PlainID is the only Agentic Identity Platform at the core of an organization's identity stack.
It secures the entire AI flow, inputs and outputs, data retrieval, and MCP tools.
By enforcing Zero Standing Privileges, PlainID ensures just in time access is granted and automatically adjusts as context changes. Every decision is evaluated dynamically, securing applications, APIs, data, and agentic AI workflows end to end.
One place. Full clarity. Real-time control.
Trusted by Fortune 500 organizations to secure access for millions of identities, PlainID helps enterprises scale authorization with confidence in an AI-driven world.
Why PlainID?
Backed by the best. We've raised $100M from Insight Partners (led our $75M Series C), SAP, Viola Ventures, and other top-tier investors who believe in our vision.
Founded by security veterans. Our co-founders Oren Ohayon Harel (CEO) and Gal Helemski (CTO/CPO) come from deep financial services and IDF cybersecurity backgrounds. They've been in the trenches and built the solution they wished existed.
Real traction, real customers. Fortune 2000 companies including SAP, Accenture, EY, Cisco, City bank, The World Bank.. trust us with their most critical authorization challenges.
Strategic partnerships that matter. SAP didn't just invest - they embedded our technology as an OEM component in their Customer Data Cloud platform. That's the kind of validation that opens doors.
Category leadership. We're not just playing in authorization - we're defining it. Named as an Outperformer by industry analysts alongside Google Cloud, SailPoint, and Ping Identity.
Prime location. Our Tel Aviv office - right in the heart of the city's business district. Steps from train station, surrounded by the energy of Israel's tech ecosystem.