Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance.
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues.
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product.
Following standard procedures for proper escalation of critical or unresolved issues.
Must be full-time employee with commitment to 12 months (or longer).
Option to build a career path within the company in Development / Professional Services.
Good team player.
Good problem-solving and analytical skills.
Attention to detail.
Great written and oral communication skills - English Proficiency is a MUST.
Working hours: flexibility to work in US hours and be on-call on weekends, holidays.
Ability to work in a challenging and fast-paced environment.
Technical army background (software/security/cyber).
Experience with SQL and log file analysis.
Prior technical Support experience.
Send CV in English to: firstname.lastname@example.org