Technical Writer

Israel · Full-time

About The Position

We’re looking for a full-time Technical Writer, to lead the planning, writing and updating of PlainID’s technical documentation. 

This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.


Job Description

  • Planning, writing and updating technical documentation — user guides, administration guides, installation guides, SDK/API docs, release notes, feature descriptions, and more
  • Collaborating with R&D/ Professional Services/ Product Managers to deliver documentation that is clear, accurate and addresses our customers' needs
  • Achieving and maintaining product knowledge base
  • Remaining current on industry writing trends and knowledge management needs

Requirements

  • At least 5 years of experience as a Technical Writer for B2B enterprise-level software
  • Written and spoken English at a mother tongue level
  • Experience working with confluence - a must  
  • Proven experience in building user guide from beginning to end – a must
  • Other Content Authoring Softwares (e.g. Adobe Robohelp, MadCap, Paligo, ) - an advantage
  • Proven ability and drive to learn and understand technology focused products
  • Experience writing SDK/API documentation – an advantage 
  • Knowledge and background in cybersecurity - an advantage

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